Privacy Policy
Jeni’s Splendid Ice Creams explains that it values user privacy and treats personal information with care, outlining how data is collected, used, stored, and shared when people interact with its services. This includes both online platforms and in-person experiences, such as browsing the website, using mobile or desktop applications, participating in loyalty programs, or visiting physical stores. Any interaction that connects to the company’s services may involve the collection of certain information, and users are encouraged to understand how that information is handled before engaging with the brand.
The policy applies across multiple touchpoints where customers engage with the company. This includes digital environments like websites and apps as well as offline settings such as retail locations or customer support interactions. However, it does not extend to unrelated third-party services, even if they are accessible through links or advertisements associated with the company’s platforms. Users are advised to review external policies separately when interacting with those services.
Information collected may include details that can identify a person directly, such as names, contact information, and online identifiers, as well as non-identifying data like browsing behavior, device information, or general usage patterns. This information may be provided directly by users, collected automatically through technologies like cookies and tracking tools, or obtained from trusted business partners. These data sources help the company understand how users interact with its services and improve overall functionality and experience.
When users provide information, it may occur during activities such as making purchases, signing up for rewards programs, entering promotions, contacting customer support, or completing surveys. Transactional details and order information may also be collected to process purchases and deliver services effectively. In addition, any communication sent to the company, including emails or support requests, may be stored for reference and quality assurance.
Automated technologies are used to gather technical data such as IP addresses, browser types, device settings, and activity logs. Cookies and similar tools help recognize returning users, remember preferences, and analyze website performance. This allows the platform to operate more efficiently and offer a more personalized experience. Users generally have the ability to adjust browser settings to limit or disable cookies, although doing so may affect certain website features.
Third-party tools and services, including analytics providers, may also be involved in processing user data. For example, web analytics systems can track usage trends to help improve site performance and understand customer behavior. These third parties operate under their own privacy terms and may collect or process data independently, especially for advertising or reporting purposes.
The collected information is used for various business functions, such as providing services, processing orders, managing accounts, communicating updates, and improving customer experience. It may also be used for marketing purposes, although users can opt out of receiving promotional messages if they choose. In some cases, data may be shared with service providers, business affiliates, or legal authorities when required by law or business necessity.
Users also have certain rights regarding their personal information, depending on their location. These rights may include accessing data, correcting inaccuracies, requesting deletion, or limiting how data is used. Specific provisions apply to residents of regions such as California, where laws grant additional control over personal data handling, including the ability to opt out of data sharing or request detailed disclosures.
To protect information, security measures are implemented to reduce the risk of unauthorized access, loss, or misuse. However, users are also responsible for maintaining the confidentiality of their account credentials and taking care when sharing information in public or unsecured environments. While safeguards are in place, no system can guarantee complete security, and users are advised to be mindful when transmitting personal data online.
The policy may be updated periodically to reflect changes in practices, technology, or legal requirements. Users are encouraged to review it regularly to stay informed about how their information is managed. Continued use of the services after updates are made indicates acceptance of the revised terms.