FAQ

Customers looking to purchase products from Jeni’s can typically find a wide selection of items such as ice cream pints and dessert sauces available in many grocery stores throughout the country. Availability may differ depending on the region, but many retail locations carry these products as part of their frozen dessert offerings. To make the search easier, shoppers are encouraged to use the grocery store locator tool provided on the company’s grocery information page, which helps identify nearby stores that stock Jeni’s products.

For those interested in home delivery, shipping costs are calculated based on several factors, including the selected delivery date and the destination. Pricing may vary depending on the timing of the shipment, especially if delivery is scheduled on specific days of the week. Orders shipped to Alaska and Hawaii generally incur higher delivery fees compared to those shipped within the continental United States due to distance and logistics requirements. Customers are able to purchase a minimum of five pints per order, and there is no strict upper limit, while the per-order shipping fee remains consistent regardless of quantity within the same shipment.

During checkout, customers choose their preferred delivery date, and both availability and pricing are influenced by location, timing, and product selection. Deliveries are carefully scheduled to ensure product quality upon arrival, and shipments are usually not sent if there is a risk of them remaining in transit over a weekend. For special occasions or planned gatherings, it is often recommended to schedule delivery one to two days in advance to ensure the products arrive frozen and ready for use. Some delivery dates may not be available depending on factors such as order contents, shipping destination, seasonal demand, and holiday schedules.

The company maintains a straightforward return policy in which all purchases are considered final. However, in situations where ice cream arrives in an unsatisfactory condition, such as not being properly frozen, a replacement order may be shipped at no additional cost to the customer. For assistance with such issues, customers can contact the support team directly using the designated customer service email address provided for inquiries and order-related concerns.

A variety of dietary-friendly options are also available within the product lineup. Many ice cream flavors, frozen yogurts, sorbets, and toppings are made without gluten, making them suitable for individuals who avoid gluten-containing ingredients. These options can be found in the dedicated gluten-free section, which highlights suitable selections for customers with dietary preferences or restrictions. In addition, there is a separate category that features dairy-free products. This line includes a range of flavors designed for those who prefer or require alternatives that do not contain dairy ingredients, and these can be explored within the dairy-free selection area.

For customers who own a published cookbook associated with the brand’s recipes, there are opportunities to have copies signed and personalized in person. This is typically possible during specific events such as store openings, special promotional gatherings, public speaking appearances, culinary demonstrations, or scheduled book tour stops. Availability for signing depends on event scheduling and participation opportunities.

The company also identifies itself as a Certified B Corporation, a designation awarded by the nonprofit organization B Lab. This certification reflects compliance with rigorous standards related to social responsibility, environmental impact, transparency, and overall business accountability. The certification was achieved in 2014, placing the company among a global community of organizations committed to balancing profit with broader positive impact. Certified B Corporations share a common goal of redefining traditional business success by emphasizing ethical practices, sustainability, and long-term value creation for both communities and the environment.