Contact Us

Customers seeking help with online orders or general questions can access support through a variety of communication options, depending on the type of assistance needed. A dedicated support team is available during standard weekday business hours, operating from Monday through Friday. Service begins at 9:00 a.m. Eastern Standard Time and continues until 5:00 p.m. During this window, inquiries related to purchases, order tracking, delivery updates, product details, and other common concerns are handled by staff members who aim to provide timely responses. Messages received outside of these working hours are typically addressed on the next business day, which may result in a slight delay in response time.

Throughout the year, the organization also follows a planned calendar of non-operational days in observance of major holidays. These scheduled closures are important for allowing staff time to rest and observe significant national events. On January 1st, 2026, services are paused in recognition of New Year’s Day. Later in the same month, operations are also closed on January 19th for Martin Luther King Jr. Day. As spring approaches, Memorial Day on May 25th is another date when normal business activities are suspended. Mid-year includes a closure on June 19th for Juneteenth, followed shortly by the Independence Day observance, with July 3rd designated as the day when services are not active. In early September, Labor Day on September 7th is also included in the yearly break schedule.

Toward the end of the year, additional closures continue with Thanksgiving on November 26th, followed by November 27th, which is also part of the extended holiday break. The year concludes with time off for the winter holidays, including December 24th for Christmas Eve and December 25th for Christmas Day. During all of these dates, any orders, requests, or messages submitted are not processed in real time and are instead queued until regular operations resume on the next available working day.

For those who prefer traditional communication methods, the central office location is based in Columbus, Ohio. The full mailing and administrative address is 401 North Front Street, Suite 300, Columbus, OH 43215. This location functions as a main coordination point for operational and organizational activities. It supports a wide range of internal and external communication needs and serves as a key hub for handling business-related matters.

Customers may also choose to connect via telephone for direct assistance. The primary contact number for support inquiries is (851) 987-1241, where representatives are available during business hours to respond to general questions and service requests. In addition to phone support, email communication is another convenient channel for reaching the team. Messages can be sent to jneiusa@outlook.com, which is monitored for customer inquiries, feedback, and assistance requests.

Beyond direct customer support, the organization operates across several functional areas designed to manage different types of requests efficiently. These include wholesale collaboration opportunities, event planning and catering services, donation coordination programs, employment and hiring inquiries, fundraising partnerships, home office administration, and general informational requests. Each category is routed through appropriate internal processes so that inquiries are handled by the correct department with minimal delay and improved accuracy.

This structured system is designed to make communication straightforward and accessible, whether someone is placing an order, asking about a service, organizing an event, or exploring partnership opportunities. By combining clearly defined business hours, a published holiday closure schedule, and multiple contact channels such as phone, email, and mailing address, the organization aims to maintain reliable accessibility while also ensuring that operational teams can observe important holidays and maintain a balanced workflow throughout the year.